Content & Moderation Policy

This Content & Moderation Policy (“Policy”) describes the content standards, moderation practices, and enforcement procedures that govern all content displayed on the RaffleTracker™ mobile application, website (raffletracker.app), and all associated services (collectively, the “Platform”). This Policy applies to all Partners, users, and visitors of the Platform.

RaffleTracker does not independently verify, review, certify, or approve the legality, regulatory compliance, or lawfulness of any Giveaway Listing or the underlying promotion. RaffleTracker’s review of Giveaway Listings prior to publication is limited to the content standards described in this Policy. The fact that a Giveaway Listing has been published on the Platform does not create any presumption or representation of legality or regulatory compliance.

This Policy supplements and is incorporated into the RaffleTracker Partner Terms of Service, Content License Agreement, Giveaway Compliance Acknowledgment, User Terms of Service, and Privacy Policy. In the event of a conflict between this Policy and any of those agreements, the more restrictive provision shall control.

All Giveaway Listings submitted by Partners for display on the Platform must comply with the following content standards. RaffleTracker reviews listings against these standards prior to publication and on an ongoing basis.

Each Giveaway Listing must include:

• A truthful, accurate, and complete description of the promotion, including the prize(s) offered and their approximate retail value;
• A valid Entry URL that directs users to a secure (HTTPS) webpage operated and controlled by the Partner or the Partner’s authorized promotion administrator (such as ViralSweep, Gleam, PromoSimple, or similar platforms);
• The official rules of the Giveaway, or a direct, publicly accessible link to the complete official rules, including eligibility requirements, entry method, prize description, drawing date, and sponsor information;
• A definite end date and time for the Giveaway entry period;
• The name or brand identity of the Giveaway sponsor;
• Any material restrictions or conditions of entry, including geographic limitations and age requirements.

Giveaway Listings must meet the following quality standards:

• All text must be legible, written in English (or the language appropriate to the target audience), and free of excessive formatting, ALL CAPS text, or misleading punctuation;
• All images must be clear, relevant to the promotion, and of sufficient resolution for display across devices;
• Prize descriptions must accurately represent the actual prize to be awarded — no stock photos of items materially different from the actual prize;
• Entry URLs must link to functional pages that load correctly and do not redirect through misleading or deceptive intermediate pages;
• Listings must not contain excessive hashtags, keyword stuffing, or other spam-like content.

The following content is prohibited on the Platform and will be removed upon detection:

• Fraudulent or deceptive giveaways: Fake promotions, sham giveaways with no genuine intent to award prizes, or promotions designed to collect personal data under false pretenses;
• Illegal lottery or raffle activity: Promotions that require payment, purchase, or consideration as a mandatory condition of entry without a legally compliant free alternate entry method, or that otherwise constitute an unlawful lottery under applicable law;
• Pyramid schemes and MLM recruitment: Promotions primarily designed to recruit participants into multi-level marketing, referral chains, or pyramid-style compensation structures;
• Malware and phishing: Entry URLs that redirect to websites containing malware, phishing attempts, credential harvesting, or other security threats;
• Illegal products and activities: Promotions of illegal activities, controlled substances, weapons in violation of applicable law, tobacco products marketed to minors, or adult/sexually explicit content;
• Discriminatory content: Content that discriminates on the basis of race, ethnicity, gender, religion, national origin, disability, sexual orientation, age, or any other legally protected characteristic;
• Intellectual property violations: Content that infringes copyrights, trademarks, or other intellectual property rights of any third party, including unauthorized use of brand names, logos, or images;
• Privacy violations: Content that collects entrant personal data in violation of applicable privacy laws, or for purposes not disclosed in the Giveaway’s official rules or privacy policy;
• Misleading claims: Listings that materially misrepresent the prize value, odds of winning, eligibility requirements, entry methods, or the identity of the sponsor;
• Hate speech and harassment: Content that promotes hatred, violence, or harassment against any individual or group;
• Undisclosed material terms: Listings that fail to disclose material conditions, restrictions, or costs associated with entry or prize fulfillment.

RaffleTracker does not endorse or promote giveaways involving regulated products. Partners offering Giveaways involving regulated items such as firearms, ammunition, alcohol, tobacco, cannabis, or pharmaceutical products are solely and exclusively responsible for compliance with all applicable federal, state, and local laws governing the promotion, advertising, transfer, and distribution of such items. RaffleTracker may impose additional review requirements, content restrictions, or labeling on regulated product listings at its sole discretion.

The Platform is intended for users aged eighteen (18) and older. Individuals under the age of eighteen (18) are not permitted to use, access, or register for an account on the Platform. The eighteen (18) year age requirement is in place because the Platform may display promotions involving regulated products such as firearms, ammunition, alcohol, tobacco, and other age-restricted items. All Giveaway Listings and Partner Content must comply with the following age-related content standards:

• Content marketed toward, primarily appealing to, or designed to attract children or minors under the age of eighteen (18) is not permitted on the Platform;
• Giveaway Listings must not contain sexually explicit or suggestive content, graphic violence, or content that is otherwise inappropriate for a general adult audience;
• Giveaways that are restricted to participants aged twenty-one (21) or older (such as those involving alcohol, certain firearm transfers, or other products restricted by law to individuals aged twenty-one or older) must clearly disclose the twenty-one (21) year age eligibility requirement in the listing and official rules;
• Partners must comply with the Children’s Online Privacy Protection Act (COPPA) and must not collect personal information from children under thirteen (13) through any Giveaway, regardless of the Platform’s eighteen (18) year age floor;
• RaffleTracker reserves the right to add age-restriction labels or warnings to listings involving age-restricted products or activities, including but not limited to labels indicating “21+ Only,” “Age-Restricted,” or similar designations;
• Content that encourages or facilitates minors’ access to age-restricted products, promotions, or services is prohibited.

Partners are solely responsible for implementing age verification or eligibility gating on their own entry pages where required by law. RaffleTracker does not independently verify the age of users or entrants for any Partner promotion.

The Platform may display certain Giveaway Listings as paid placements by Partners. These listings are subject to the same content standards as all other listings on the Platform, plus the following additional requirements:

Paid promotional placements will be clearly labeled with designations such as “Sponsored,” “Promoted,” “Featured,” or similar disclosures. These labels are applied by RaffleTracker in compliance with Federal Trade Commission (FTC) endorsement and advertising guidelines and applicable advertising law. Partners may not request, require, or attempt to cause RaffleTracker to conceal, obscure, or omit the paid or sponsored nature of any promotional placement.

Promotional placement reflects paid visibility or editorial placement and does not constitute endorsement, verification, approval, or recommendation by RaffleTracker of the Partner, the Giveaway, the prize, or any claims made in connection with the promotion. The presence of a “Promoted” or “Sponsored” label indicates that the Partner has paid for enhanced visibility — it does not mean RaffleTracker has verified the legality, legitimacy, or quality of the Giveaway.

Promoted listings undergo the same content review as non-promoted listings. Paying for promoted placement does not exempt a listing from compliance with this Policy. RaffleTracker reserves the right to reject, suspend, or remove any promoted listing that violates Platform content standards, regardless of payment status. Refunds for removed promoted listings are governed by the Partner Terms of Service.

All users of the Platform are expected to use the Platform responsibly and in compliance with the following standards:

• Using the Platform to discover, browse, save, and share Giveaway Listings;
• Creating and maintaining a user account with accurate information;
• Following Partners and saving favorites;
• Providing honest and constructive feedback through Platform features;
• Reporting Giveaway Listings or Partners that appear fraudulent, misleading, or harmful.

• Fake accounts: Creating multiple accounts, impersonating other individuals, or using false information to register;
• Bot activity: Using automated systems, bots, scripts, or scrapers to access the Platform, collect data, manipulate engagement metrics, or interfere with Platform functionality;
• Harassment: Harassing, threatening, intimidating, or stalking other users, Partners, or RaffleTracker personnel;
• Spam: Sending unsolicited messages, posting repetitive content, or engaging in any form of spam;
• Data scraping: Systematically collecting, harvesting, or extracting data from the Platform without express written authorization from RaffleTracker;
• Circumvention: Attempting to bypass, disable, or interfere with Platform security features, access controls, attribution mechanisms, or moderation systems;
• Malicious activity: Uploading or transmitting viruses, malware, or other harmful code, or attempting to gain unauthorized access to Platform systems;
• Interference: Taking any action that imposes an unreasonable load on Platform infrastructure or interferes with the proper functioning of the Platform;
• Illegal activity: Using the Platform for any purpose that violates applicable law.

RaffleTracker moderates content on the Platform through a combination of pre-publication review, ongoing monitoring, user reporting, and automated systems.

All Giveaway Listings submitted through the Partner Portal are reviewed by RaffleTracker before publication. Pre-publication review evaluates listings against the content standards described in Section 2 of this Policy and may include review of the listing text, images, Entry URL, prize description, and sponsor information. Pre-publication review is a content-standards check only — it does not constitute a legal review, legal approval, or verification of the Giveaway’s compliance with applicable law.

RaffleTracker has no obligation to publish, display, or continue displaying any Giveaway Listing or Partner Content. Submission of a listing does not guarantee publication, and RaffleTracker may decline to publish any listing for any reason at its sole discretion, including for reasons not specified in this Policy.

RaffleTracker may monitor published listings on an ongoing basis for compliance with this Policy. Ongoing monitoring may include periodic review of active listings, automated detection of expired or modified Entry URLs, review of user reports and complaints, and analysis of engagement patterns that may indicate fraudulent or bot-driven activity.

Users may report any Giveaway Listing, Partner, or user conduct that they believe violates this Policy through the following channels:

• In-App Reporting: RaffleTracker provides in-app reporting functionality that allows users to flag suspicious or problematic Giveaway Listings directly from the listing detail screen. Reports submitted through in-app tools are reviewed by RaffleTracker’s moderation team;
• Email: Users may submit reports by contacting RaffleTracker at support@raffletracker.app. Reports should include a description of the concern and, if applicable, the specific listing or Partner involved.

RaffleTracker will review all reports in good faith and take appropriate action. RaffleTracker will not retaliate against users who submit good-faith reports, and Partners may not retaliate against users who file complaints. RaffleTracker may follow up with the reporting user if additional information is needed but is not obligated to disclose the specific enforcement action taken.

Partners may report intellectual property infringement, unauthorized use of their Brand Assets, or other violations by contacting RaffleTracker at legal@raffletracker.app. For copyright infringement, Partners and other rights holders should follow the DMCA notice procedures described in Section 8 of this Policy.

RaffleTracker may use automated tools, algorithms, or systems to assist with content moderation, including but not limited to detection of expired links, identification of duplicate or spam listings, flagging of content that may violate Platform standards, and monitoring of engagement patterns for anomalies. Automated moderation systems supplement but do not replace human review for enforcement decisions.

RaffleTracker enforces this Policy through a tiered system of consequences. The specific enforcement action taken depends on the severity of the violation, whether the violation is a first or repeat offense, the potential harm to users, and other relevant circumstances. RaffleTracker reserves the right to take any of the following actions at its sole discretion, with or without prior notice:

• Content edit: RaffleTracker modifies the listing for formatting or minor standards compliance. Used for: minor formatting issues, typos, unclear descriptions.
• Listing removal: The specific non-compliant listing is removed from the Platform. Used for: content violations, expired promotions, invalid Entry URLs.
• All listings removed: All active listings associated with the Partner are removed. Used for: serious or repeated violations by a single Partner.
• Account suspension: The Partner or user account is temporarily suspended pending investigation. Used for: suspected fraud, regulatory inquiry, or serious policy violation requiring investigation.
• Account termination: The Partner or user account is permanently terminated. Used for: confirmed fraud, incurable violations, failure to cooperate with investigations.
• Permanent ban: The Partner or user is permanently prohibited from creating new accounts or using the Platform. Used for: repeat offenders, egregious misconduct, criminal activity.
• Regulatory notification: RaffleTracker notifies relevant regulatory authorities. Used for: suspected criminal activity, unlawful promotion conduct, or where legally required.

RaffleTracker may take immediate enforcement action without prior notice in the following circumstances:

• Suspected fraud, scam, or sham giveaway;
• Malware, phishing, or security threats in Entry URLs;
• Content that poses an immediate risk of harm to users;
• Suspected criminal activity;
• Regulatory inquiry or legal process requiring immediate action;
• Bot activity, scraping, or automated manipulation of Platform systems;
• Content that RaffleTracker reasonably determines may cause serious harm to the Platform’s reputation, integrity, or user trust.

RaffleTracker maintains a record of all enforcement actions taken against Partners and users. A pattern of violations — including but not limited to multiple content removals, user complaints, DMCA takedowns, regulatory inquiries, fraud reports, or failure to provide requested compliance documentation — will result in escalated enforcement. The escalation path is:

• First violation: Content removal or edit, with written notification to the Partner explaining the violation and the applicable Policy provision;
• Second violation: Content removal and formal written warning that further violations may result in account suspension or termination;
• Third violation: Account suspension pending review, with notice to the Partner of the violations and an opportunity to respond;
• Continued violations: Permanent account termination and ban from the Platform, without further notice or cure period.

RaffleTracker reserves the right to skip escalation tiers and proceed directly to suspension, termination, or permanent ban where the severity of the violation warrants immediate action (as described in Section 6.2). The escalation path above is a guideline, not a binding commitment, and RaffleTracker retains sole discretion over all enforcement decisions.

RaffleTracker may suspend, remove, decline to publish, or restrict the visibility of any Giveaway Listing, Partner Content, or user account that, in its reasonable judgment, may harm the safety, integrity, trustworthiness, or public reputation of the Platform or its users. This authority exists independently of any specific Policy violation and may be exercised in response to: user safety concerns, including reports of harm, harassment, or threats; negative media coverage or public complaints related to a Partner or Giveaway; regulatory inquiries, investigations, or enforcement actions involving a Partner; concerns about prize legitimacy; or any other circumstance that RaffleTracker determines, in good faith, may adversely affect user trust in the Platform.

Actions taken under this Section are not punitive and do not require a finding of Policy violation. RaffleTracker will make reasonable efforts to notify the affected Partner when action is taken under this Section, but may act without prior notice where user safety or Platform integrity requires immediate action.

When RaffleTracker takes an enforcement action against a Partner or user, RaffleTracker will generally provide notice of the action, including the specific content or conduct that triggered the action, the applicable Policy provision(s), the enforcement action taken, and information about the appeals process described in Section 7. Notice will be provided via the email address associated with the Partner or user account. RaffleTracker may withhold specific details where disclosure could compromise an ongoing investigation, jeopardize user safety, or interfere with a regulatory or legal proceeding. In cases of immediate action under Section 6.2, notice may be provided after the action is taken.

Partners and users who believe an enforcement action was taken in error may submit an appeal to legal@raffletracker.app within thirty (30) days of the enforcement action. Appeals must include:

• The Partner or user’s name and account information;
• A description of the enforcement action being appealed;
• The specific reason the Partner or user believes the action was in error;
• Any supporting documentation or evidence.

RaffleTracker will review appeals in good faith and respond within fourteen (14) business days. Appeal decisions are made by RaffleTracker in its sole discretion and are final. Submitting an appeal does not suspend the enforcement action during the review period. RaffleTracker is not obligated to provide detailed reasons for its moderation decisions beyond confirming the policy basis for the action.

RaffleTracker respects intellectual property rights and responds to valid notices of alleged copyright infringement in accordance with the Digital Millennium Copyright Act (DMCA) (17 U.S.C. §512).

If you believe that content on the Platform infringes your copyright, you may submit a DMCA takedown notice to RaffleTracker’s designated DMCA agent at legal@raffletracker.app. Your notice must include:

• Identification of the copyrighted work you claim has been infringed;
• Identification of the material on the Platform that you claim is infringing, with sufficient information for RaffleTracker to locate the material;
• Your contact information (name, address, telephone number, email address);
• A statement that you have a good-faith belief that the use of the material is not authorized by the copyright owner, its agent, or the law;
• A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf;
• Your physical or electronic signature.

If your content was removed in response to a DMCA takedown notice and you believe the removal was in error, you may submit a counter-notification to legal@raffletracker.app containing the information required under 17 U.S.C. §512(g). RaffleTracker will forward the counter-notification to the original complainant. If the complainant does not file a court action within the statutory period, RaffleTracker will restore the content.

RaffleTracker has designated a DMCA agent with the United States Copyright Office in accordance with 17 U.S.C. §512(c)(2). Registration No. DMCA-1071152. All intellectual property complaints should be directed to legal@raffletracker.app.

In accordance with the DMCA, RaffleTracker maintains a policy of terminating, in appropriate circumstances, the accounts of Partners and users who are repeat infringers of copyright.

RaffleTracker reserves the right to request documentation from Partners verifying the legality and compliance of their Giveaway Listings at any time. Requested documentation may include:

• Complete official rules for any active or recently concluded Giveaway;
• Proof of prize ownership, availability, or procurement;
• State sweepstakes registration filings and bonding documentation where required;
• Tax reporting documentation;
• Privacy policy and data handling disclosures;
• Winner selection records and notification documentation;
• Proof of rights to photographs, videos, and other media;
• Any other documentation reasonably necessary to verify compliance.

Partners must provide requested documentation within fourteen (14) days. Failure to provide documentation within the specified timeframe may result in listing removal and account suspension. Provision of materially incomplete, inaccurate, or falsified documentation may result in immediate account termination.

The use of automated systems, bots, scripts, scrapers, or artificial traffic generation methods to interact with the Platform is prohibited. This includes but is not limited to manipulating engagement metrics (such as watcher counts or favorites), inflating referral attribution data, scraping Giveaway Listing data or partner information, circumventing or disabling Platform attribution mechanisms, and automated creation of user accounts. Violation may result in immediate suspension or permanent ban without prior notice.

RaffleTracker does not guarantee the accuracy of engagement metrics displayed on the Platform (such as watcher counts, popularity indicators, or interaction data). Partners may not rely on Platform-displayed metrics for regulatory disclosures, legal representations, odds calculations, or any official reporting purposes. Manipulation of engagement metrics is a serious violation of this Policy.

Partners shall not intentionally solicit, contact, or redirect RaffleTracker users for off-platform promotional participation in a manner designed to circumvent the Platform’s tracking, attribution, discovery, or partnership structure. Partners shall not embed hidden redirects, tracking pixels, or data collection mechanisms in Giveaway Listings designed to capture RaffleTracker user data for off-platform solicitation. This restriction does not prevent Partners from promoting their Giveaways through their own independent marketing channels to audiences they acquired independently of the Platform.

Partners shall not use non-public Platform information, including Restricted Platform Information as defined in the Partner Terms of Service, to develop, operate, assist, or invest in any service that competes with the Platform. Partners shall not reverse engineer, decompile, or systematically analyze the Platform for the purpose of replicating its features, workflows, or user experience. Violation of Platform data use restrictions is governed by Section 9 of the Partner Terms of Service.

RaffleTracker may make the following modifications to Partner Content in connection with Platform display and operation:

• Formatting adjustments: Resizing images, adjusting aspect ratios, cropping for display optimization, compressing file sizes, adjusting text formatting, and standardizing layout presentation;
• Minor editorial edits: Corrections to grammar, spelling, punctuation, or formatting for clarity and consistency;
• Metadata and indexing: Adding metadata tags, search keywords, category assignments, and other indexing information for Platform discovery features;
• Labeling: Applying “Sponsored,” “Promoted,” “Featured,” “Ended,” or other status labels as appropriate.

RaffleTracker shall not materially alter prize descriptions, prize values, eligibility requirements, entry methods, or official rules without the Partner’s prior approval. Material changes to other aspects of listing content substance will be communicated to the Partner when practicable.

In the course of moderation activities, RaffleTracker may collect and process the following information:

• Content of Giveaway Listings submitted for review;
• Metadata associated with submissions (timestamps, IP addresses, account information);
• User reports and complaint details;
• Communication between RaffleTracker and Partners or users regarding moderation actions;
• Enforcement action records (violations, warnings, suspensions, terminations);
• Automated monitoring data (link checks, engagement pattern analysis, bot detection results).

Information collected in connection with moderation activities is used solely for the purposes of enforcing this Policy and maintaining Platform integrity. Such information is handled in accordance with the RaffleTracker Privacy Policy and applicable law.

Moderation records are retained according to the following schedule, consistent with the retention periods described in the RaffleTracker Privacy Policy:

• Moderation records: Enforcement actions, violation records, warnings, and associated evidence are retained for up to thirty-six (36) months for legal compliance, dispute resolution, repeat-offender tracking, and fraud prevention purposes;
• User reports and complaints: Retained for up to twenty-four (24) months after resolution;
• Partner compliance documentation: Retained for the duration of the Partner relationship plus thirty-six (36) months;
• Automated monitoring logs: Retained for up to twelve (12) months;
• Backup copies: Moderation data may persist in backup systems for up to ninety (90) days following primary data deletion.

Retention of moderation data in backup and archival systems does not constitute continued active use of the data. RaffleTracker may retain moderation data beyond the periods described above where required by law, regulation, or pending legal proceeding.

RaffleTracker may update this Content & Moderation Policy from time to time to reflect changes in our practices, technology, legal requirements, or Platform features. We will notify Partners and users of material changes by posting the updated Policy on the Platform with a revised effective date. Continued use of the Platform after changes are posted constitutes acceptance of the revised Policy.

Partners are encouraged to review this Policy periodically. Significant changes to content standards or enforcement procedures will be communicated to active Partners via email at least fourteen (14) days before taking effect, except where immediate changes are required for legal compliance, user safety, or fraud prevention.